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Use Oulook as super Helpdesk for customer mails to Administration. One receives a predefined structure with the typical subjects that occur in customer mails Administration, together with suggestions for boilerplates that can be expected in this Outlook helpdesk categories. All Secretary boilerplates support a multiuser system so that via a network several helpdesk workers have the identical text phrases and share the identical boilerplates. All templates for the phrases already have bilingual headlines + were marked with icons to find them easily. This menu organization is automatically used in Oulook with the software Reply-Butler, so that all texts so that all texts can get accessed rapidly.

Keywords: Microsoft Outlook, Helpdesk, Text modules, Secretary textmodules, e-mail support, customer support, Helpdesk software
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