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AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. A

Keywords: help desk software, helpdesk, service desk, support ticket software, web based, online, customer support, itil, sla, live chat, knowledge base, forum, downloads, news
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Click to enlarge
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SupportPortal 3.2 |
Author: | Escon Information Consulting
Other programs by Escon Information Consulting
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Downloads: |
93 |
Size: |
2832K |
Cost: |
$170.00 US |
Users Rating: |
Reviews (0) Write review
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Feedback: |
Report broken download Report spyware [?] |
License: |
Shareware [?] |
Operating Systems: |
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Release Status: |
update (2009-12-24) |
Recent Changes: |
Removed potential security risks |
Supported Languages: |
English, Croatian, Czech, Danish, Dutch, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Serbian, Serbo-Croatian, Spanish, Swedish, Thai |
Additional Requirements: |
PHP, MySQL |
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