LBE Desktop Helpdesk 4.0.188

Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.

Keywords: help desk, helpdesk, help desk software, helpdesk software, help desk system, helpdesk system, customer support, problem resolution, call center, customer service, issue tracking, call tracking

Click to enlarge

Author:

Leigh Business Enterprises Ltd.     Other programs by Leigh Business Enterprises Ltd.

Downloads:

206

Size:

4519K

Cost:

$900.00 US

Users Rating:

    Reviews (0)     Write review

Feedback:

Report broken download     Report spyware [?]

License:

Shareware [?]

Operating Systems:

Release Status:

update (2012-03-25)

Recent Changes:

1. Allow renaming of Job, Problem To-do and Solution
2. New System Option to make entry in Solution field mandatory before closing Job
3. Add operator privileges to control if operators may change a Job's priority, change target completion datetime ,
close jobs, place jobs on hold.

Supported Languages:

English

Additional Requirements:

25 MB Hard disk space, Javascript enabled browser

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